Start an exchange
or return

Hassle-free returns for U.S. orders

Exchanges and returns for store credit are free for your first request of any eligible* item. Returns for a refund, and subsequent exchange and return requests are subject to a $7.95 fee for shipping and handling. You must initiate your return/exchange within 30 days of order fulfillment. Discounted and sale items that are not marked final sale up to 40% off are eligible for exchange or store credit within 30 days of order fulfillment.

To initiate a return/exchange, please select one of the options above and we'll provide the return label and instructions.

All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear.

Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.

*Final sale items are noted on the product page and they include: furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, sale items discounted 40% or more, as well as any items with the "final sale" notice. All orders outside the U.S. are final sale.

International orders

All international orders are final sale. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.

For the 2024 holiday season, we’ve extended our Return/Exchange Policy.

All eligible full-price items purchased between October 15, 2024 and December 31, 2024, can be exchanged or returned for store credit until January 15, 2025. This means you’ll have until January 15, 2025 to submit and mail back your return. Products must be in original, unused condition with tags. Returns for a refund are still subject to our standard 30-day return policy.

*Final sale items are noted on the product page, and they include furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, sale items discounted 40% or more, as well as any items with the "final sale" notice.

International orders

All international orders outside the U.S. are final sale. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.

To initiate a return please select one of the options above to get started.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging with tags. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within 5 days.

Looking to make an exchange?

Buy the wrong size? Don’t worry, we’ve got your back! If you are located in the United States, you have 30 days from order fulfillment to exchange any item. We will also issue an exchange for a damaged, defective, or incorrect product received in your order.

To initiate an exchange please select one of the options above to get started.

Made Trade will issue you a complimentary return label by email that you can affix to your package. Made Trade does not charge a return shipping fee for your first exchange request within 30 days of order fulfillment. Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item. Alternatively, if you prefer to place your exchange order proactively, we will waive the return shipping fee once your returned item is received.

Looking to return an item instead?

Hassle-free returns for U.S. orders

Exchanges and returns for store credit are free for your first request of any eligible* item. Returns for a refund, and subsequent exchange and return requests are subject to a $7.95 fee for shipping and handling. You must initiate your return/exchange within 30 days of order fulfillment. Discounted and sale items that are not marked final sale (up to 40% off) are eligible for exchange or store credit within 30 days of order fulfillment.

To initiate a return/exchange, please select one of the options above to get started.

All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear.

Made Trade does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.

*Final sale items include: furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, and sale items discounted 40% or more. All final sale items have the "final sale" notice on the product page. All orders outside the U.S. are final sale.

International orders

All international orders are final sale. Any duties, taxes, import fees, or carrier brokerage fees incurred in the destination country are the recipient’s responsibility.

Once your exchange is received and inspected, we will send you an email notifying you we’ve received your exchange. We’ll then issue you a new order for your replacement item.

Alternatively, if you prefer to place your exchange order proactively, we will waive the return shipping fee once your returned item is received.

Final sale items include: furniture, lighting, oversized items (like hampers and rugs), gift cards, all underwear bottoms and bodysuits, and sale items discounted 40% or more. All final sale items have the "final sale" notice on the product page. All orders outside the U.S. are final sale. Final Sale products have notes above the "add to bag" button indicating they are final sale as well.

Unfortunately, we are not able to accommodate order cancellations. Once the order is placed, it is sent off for processing. We're sorry if this causes any inconvenience. You can initiate a return or exchange when it arrives. Just submit your return/exchange within 30 days of order fulfillment.

Once your return is received and inspected, we’ll send you an email that we’ve received your return, and your store credit or refund will be processed within 5 business days.

Need help or have any issues accessing the return/exchange portal? Send us an email at support@madetrade.com